Here is a comprehensive Shipping and Delivery Policy drafted specifically for Bahoo Interior FZE.

This policy is structured to emphasize your unique 100% Free Professional Delivery and Installation model within the UAE, outline customer responsibilities regarding structural site readiness, and clearly separate readymade items from your custom-built furniture and interior projects (such as flooring and false ceilings).

SHIPPING & DELIVERY POLICY

Last Updated: July 2026

Thank you for choosing Bahoo Interior FZE. We are committed to delivering our premium furniture, flooring solutions, and false ceiling installations to your residential or commercial space safely, seamlessly, and professionally.

This Shipping & Delivery Policy outlines our fulfillment timelines, operational logistics, and your responsibilities as a customer within the United Arab Emirates (UAE).

1. SHIPPING DESTINATIONS & COVERAGE

1.1. Bahoo Interior FZE provides corporate delivery and on-site assembly services across all major emirates within the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. 1.2. Deliveries to certain remote or restricted offshore areas may be subject to specialized delivery schedules or specific site clearance arrangements, which will be communicated during order validation. We do not ship internationally.

2. 100% FREE DELIVERY & PROFESSIONAL INSTALLATION

2.1. To guarantee absolute safety, structural stability, and an optimal finish, Bahoo Interior FZE provides 100% Free Professional Delivery and Installation for all furniture pieces and structural interior materials purchased directly through our website (bahoointerior.com) or contract proposals. 2.2. No Self-Assembly: We do not offer a “drop-off only” or self-assembly option. Our skilled in-house technician team will transport, unpack, place, and safely construct/install your items at no additional cost to you.

3. FULFILLMENT TIMELINES

Delivery windows vary based on whether you are purchasing ready-to-ship stock or ordering bespoke interior projects:

  • Readymade Catalog Furniture: Standard, pre-manufactured stock items are typically delivered and installed within 3 to 7 business days from the date payment is verified.
  • Custom-Made Furniture & Millwork: Bespoke furniture pieces built to customized dimensions or specific fabric preferences generally require a fabrication window of 14 to 25 business days, depending on design complexity.
  • Interior Fit-Out Services (Flooring & False Ceilings): Timeline frameworks for structural works are determined on a project-by-project basis. A precise mobilization date and multi-day on-site deployment schedule will be detailed explicitly inside your signed service agreement.

4. DELIVERY SCHEDULING & TIME SLOTS

4.1. Once your order or custom project components are ready for deployment, our logistics desk will contact you via phone or email to schedule an installation date and time slot. 4.2. Standard Working Hours: Deliveries and installations are conducted between 9:00 AM and 6:00 PM, Monday through Saturday. We do not operate standard deliveries on Sundays or official UAE public holidays unless specialized emergency or corporate night-shift permits are pre-arranged.

5. CLIENT RESPONSIBILITIES & SITE READINESS

To ensure a successful and timely installation, the Client must guarantee the following conditions are met prior to our team’s arrival:

  • Space Clearance: The target area must be completely vacant, clear of old furniture, clean, and physically ready for immediate assembly or structural installation. Our teams are not authorized to dismantle, move, or discard your pre-existing furniture or debris unless specifically contracted to do so.
  • Accurate Fit & Dimensions: The Client is solely responsible for verifying that the dimensions of the ordered furniture or structural elements match their room capacity, and that building access points (service lifts, stairwells, main doorways) are wide enough to accommodate the items.
  • Building Approvals, NOCs, & Gate Passes: Many residential towers and commercial communities in the UAE (e.g., Emaar, Nakheel, DAMAC, free zones) strictly require dynamic approvals or Moving-In Permits. The Client is entirely responsible for obtaining all necessary Developer NOCs, Building Management clearances, and security Gate Passes for our vehicles and technicians.
  • Power & Utilities: For structural fit-out installations (such as flooring cutouts or false ceiling mountings), the site must have an active and safe electrical supply and adequate lighting for our crew to operate power tools.

6. DELIVERY DELAYS, RESCHEDULING, & ABORTED TRIPS

6.1. If you need to reschedule your delivery slot, you must notify our logistics desk at least 24 to 48 hours before the agreed timeline. 6.2. Aborted Deliveries: If our team arrives at the site but is unable to complete the delivery or installation due to:

  • Lack of building management approvals or missing security gate passes,
  • Inaccurate site dimensions blocking structural access,
  • No authorized representative being present on-site to grant entry, or
  • The site not being structurally cleared or ready for work,

The trip will be flagged as aborted. Bahoo Interior FZE reserves the right to charge a standard rescheduling and secondary logistics handling fee for organizing a re-delivery trip.

7. FORCE MAJEURE

7.1. While we strive to meet every scheduled deadline perfectly, Bahoo Interior FZE will not be held liable for delivery failures or delays stemming from circumstances beyond our reasonable control. This includes, but is not limited to, extreme adverse weather conditions (sandstorms, flash floods), severe traffic gridlocks, sudden road closures, accidental industrial delays, or regulatory restrictions issued by UAE authorities. In such events, we will contact you immediately to realign the schedule.

8. LOGISTICS & SUPPORT DESK

If you have any questions regarding an upcoming delivery, want to modify your installation slot, or need to supply our dispatch team with gate pass documents, please contact us:

  • Email: info@bahoointerior.com
  • Corporate Phone: +971544688259