PRIVACY POLICY

Last Updated: July 2026

At Bahoo Interior FZE (referred to as “the Company”, “We”, “Us”, or “Our”), we are deeply committed to protecting the privacy, confidentiality, and security of the personal data of our customers and website visitors. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your personal information when you visit our website (bahoointerior.com), purchase our furniture products, or engage our custom interior design and fit-out services.

This policy has been prepared in accordance with the data protection regulations of the United Arab Emirates (including UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection).

1. THE INFORMATION WE COLLECT

We collect personal information directly from you when you interact with our platform, create an account, place an order, or communicate with our team. This includes:

  • Identity & Contact Data: Your full name, delivery and physical installation address, billing address, telephone number, and email address.
  • Business Profile Details: If you are onboarding as a commercial client, we may collect your corporate name, trade license details, and corporate designation.
  • Transaction & Order Information: Details regarding the ready-made furniture you purchase, custom design projects (such as flooring layouts or false ceiling plans) you contract with us, and history of service logs.
  • Technical & Usage Data: Your Internet Protocol (IP) address, browser type, operating system, time zone settings, device identifiers, and information about how you navigate and interact with bahoointerior.com.

2. HOW WE USE YOUR PERSONAL DATA

We process your personal data strictly for legitimate operational, contractual, and legal reasons, including:

  • Fulfillment of Contracts: To process your product orders, manage payments, design custom layouts, and coordinate our in-house technicians to execute your Free Delivery and Installation safely at your premises.
  • Customer Care & Operations: To reply to your service requests, notify you about changes to your delivery schedules, or manage building security approvals (such as coordinating Gate Passes and Developer NOCs).
  • Website Optimization: To analyze user trends and enhance the structural layout, responsiveness, and speed of our website.
  • Marketing & Communication: With your explicit consent, to share seasonal updates, design lookbooks, or promotional offers regarding our premium furniture collections. You may opt out of these updates at any time.

3. LEGAL BASIS FOR PROCESSING DATA

Under UAE personal data protection frameworks, we process your information relying on the following legal bases:

  • Performance of a Contract: Necessary to fulfill our delivery, production, or installation obligations to you.
  • Legal Compliance: Required to comply with regulatory corporate record-keeping and commercial accounting rules within the UAE.
  • Consent: When you explicitly opt-in to receive promotional newsletters or digital communications.

4. DATA SHARING & THIRD-PARTY DISCLOSURES

Bahoo Interior FZE will never sell, rent, or lease your personal data to third parties for marketing purposes. We only share data with trusted service providers strictly necessary to perform essential operations:

  • Payment Gateways: Credit and debit card payment transactions are processed entirely through secure, certified financial gateway partners. We do not store or see your raw credit card numbers on our servers.
  • Regulatory & Security Entities: We may disclose your information if required to do so by UAE law, court order, or to obtain structural site permissions from property developers (e.g., Emaar, Nakheel, DAMAC) to allow our staff access to your premises.

5. DATA SECURITY & STORAGE

5.1. We employ robust technical, administrative, and physical security parameters to safeguard your personal data against unauthorized extraction, alteration, loss, or access. 5.2. Your digital files and profile records are hosted securely with premium, firewalled business hosting infrastructure. 5.3. We retain your information only as long as necessary to fulfill the operational purposes detailed in this policy, or to fulfill standard business audit requirements under UAE corporate regulations.

6. COOKIES AND TRACKING TECHNOLOGIES

6.1. Our website uses cookies to recognize your browser, save your shopping cart configurations, and understand your browsing preferences to provide a personalized user journey. 6.2. You can configure your browser to disable or reject cookies; however, note that disabling cookies may affect certain e-commerce functionalities, such as your checkout session or account dashboard preservation.

7. YOUR DATA PRIVACY RIGHTS

Subject to specific provisions under UAE data protection laws, you possess the following rights regarding your personal data:

  • Right to Access: You may request confirmation of whether your data is being processed and obtain a copy of your personal data records.
  • Right to Rectification: You can request the immediate correction of inaccurate, outdated, or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data when it is no longer necessary for the original contractual purpose, or if you choose to withdraw your consent (subject to legal retention constraints).
  • Right to Restrict Processing: You can object to or request the restriction of data processing under certain operational conditions.

To exercise any of these rights, please contact our data compliance desk at info@bahoointerior.com.

8. AMENDMENTS TO THIS PRIVACY POLICY

We reserve the complete right to update or modify this Privacy Policy at any time to align with structural business modifications or changing legal updates in the UAE. The “Last Updated” timestamp at the top of this document will reflect the latest change. We advise our users to check this page periodically to remain informed about how we protect their personal data.

9. CONTACT INFORMATION

For data modification requests, privacy inquiries, or questions about how your information is handled, please reach out to us at:

  • Email: info@bahoointerior.com
  • Mailing Address: Bahoo Interior FZE, United Arab Emirates