Here is a comprehensive, professional Refund and Return Policy drafted specifically for Bahoo Interior FZE.

This policy is structured to comply with UAE consumer protection regulations while clearly protecting your business from losses on custom fabrication work (like flooring, false ceilings, or bespoke items) and reinforcing your core Free Professional Installation model.

REFUND & RETURN POLICY

Last Updated: July 2026

At Bahoo Interior FZE, we take immense pride in the design, quality, and craftsmanship of our premium furniture and custom interior services. We understand that sometimes an item or project may not perfectly meet your expectations. This Refund & Return Policy outlines your rights and our procedures regarding order cancellations, returns, and refunds under United Arab Emirates (UAE) consumer regulations.

By placing an order on our website (bahoointerior.com) or signing a commercial project contract with us, you agree to the terms outlined below.

1. READYMADE CATALOG FURNITURE

Standard, stock items purchased directly from our website catalog (pre-manufactured pieces such as standard office chairs, stock desks, or ready accessories) are eligible for returns or exchanges under the following conditions:

  • Return Window: You must initiate your return request within 14 calendar days from the date of delivery.
  • Item Condition: To be eligible for a refund or exchange, the item must be completely unused, undamaged, free of any stains or scratches, and in the exact same condition that you received it.
  • Original Packaging & Proof: The furniture must be accompanied by all its original retail packaging, tags, documentation, and the original purchase invoice.
  • Collection & Logistics fee: Because our professional team handles all delivery and assembly safely, we will send our team to inspect and pick up the item. A standard logistics and handling fee may be deducted from your final refund amount to cover the return transport costs within the UAE.

2. CUSTOM-MADE FURNITURE & INTERIOR SERVICES (EXCLUSIONS)

In strict alignment with UAE Consumer Protection laws regarding personalized, custom-fabricated, or made-to-order goods, our standard 14-day return policy DOES NOT apply to any custom works.

  • Bespoke Furniture: Any furniture pieces where you selected specific custom sizing, customized upholstery fabrics, non-standard wood finishes, or personal design configurations cannot be returned, exchanged, or canceled once production has commenced.
  • Interior Fit-Out Projects: All site-specific installations, structural modifications, flooring materials, and false ceiling installations are completely custom-tailored to your property’s structural layout. Consequently, these materials and services are strictly non-returnable and non-refundable once materials are cut, dispatched, or installed on-site.
  • Pre-Production Cancellations: If you wish to cancel a custom order, you must do so within 24 hours of placing the order or signing the design agreement. Once raw materials are allocated or procurement has begun, your initial advance deposit (50% to 70%) becomes strictly non-refundable.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We inspect every piece carefully before it leaves our facility. Furthermore, because we provide 100% Free Professional Delivery and Installation, our team is right there with you during setup.

  • Inspection Upon Delivery: You are strictly required to inspect your furniture or interior installation thoroughly at the immediate time of setup.
  • Reporting Defects: If an item arrives damaged, structurally defective, or does not match your ordered specifications, you must report it immediately to our installation supervisor before they leave your premises.
  • Our Resolution: In the rare event of a verified transit damage or manufacturing defect reported at delivery, Bahoo Interior FZE will promptly repair the item on-site, replace the defective component, or collect the item to fabricate a brand-new replacement at absolutely no extra cost to you.

4. REFUND PROCESSING & TIMELINES

Once a return is collected by our logistics team and successfully verified at our inspection warehouse, your refund will be initiated:

  • Payment Method: All approved refunds will be credited back exclusively via the original payment method used during checkout (e.g., the specific credit card or debit card). For payments made via direct corporate bank transfer, the refund will be re-issued to the exact same corporate bank account.
  • Currency: All refunds are processed strictly in UAE Dirhams (AED).
  • Processing Time: While we initiate refunds immediately upon inspection approval, it may take between 7 to 14 business days for the funds to reflect in your account, depending entirely on your card issuer or banking institution’s clearing cycles in the UAE.
  • Non-Refundable Costs: Any delivery adjustments or structural site assessment fees incurred due to inaccurate dimensions provided by the client are non-refundable.

5. HOW TO INITIATE A RETURN

To start a return or exchange process for an eligible readymade furniture purchase, please contact our support desk:

  • Email: info@bahoointerior.com
  • Subject Line: Return Request – [Your Order Number / Invoice Number]
  • Requirements: Please attach clear photos of the item’s current state along with a copy of your purchase invoice. Our corporate service team will contact you within 24–48 hours to schedule a verification and collection date.